Frequently Asked Questions
Q. Do You Treat Sports Injuries?
A. Yes we do!
Q. What can I expect when I see an osteopath?
A. Visit our "what to expect" page to find out
Q. Do I need to bring anything with me?
A. If you are taking any prescription medicine, please bring your prescription list with you. If you have had any recent investigations such as blood tests, x-rays or MRI scans please bring a copy of the report with you.
Q. What training do osteopaths have?
A. Undergraduate students follow a four or five-year degree course combining academic and clinical work. Qualification generally takes the form of a bachelor’s degree in osteopathy – a BSc(Hons), BOst or BOstMed – or a masters degree in osteopathy(MOst). Many osteopaths continue their studies after graduating and are required to update their training throughout their working lives. They must complete at least 30 hours of Continuing Professional Development per year. Due to the physical nature of the treatment (with or without manipulation), it is not unusual to feel a little sore for 24- 48 hours after treatment. In doubt, speak to your osteopath.
Q. I’ve heard that Osteopaths ‘click’ bones. Does this hurt?
A. The "click" heard during manipulation is cause by little pockets of gas releasing from within the fluid found in the joint cavity, just like when craking your knuckles. Osteopaths work in a variety of ways, using techniques appropriate to your condition. If your osteopath feels that adjustments are right for you, she/he will suggest it at the time. Adjustments are very specific and highly controlled movements which require specialised training to perform safely. If however, you are particularly concerned, please be sure to raise the matter with your Osteopath during consultation so your treatment can be adapted accordingly; your osteopath will only ever perform an adjustment with your permission. We aim to ensure your comfort at all times.
Q. What is the difference between an Osteopath and a Chiropractor?
A. There are a lot of similarities between the two profession and in fact, both stemmed from the same root and share many or their philosophies. The differences are most noticeable in the way treatments and care is delivered: chiropractors generally offer treatment sessions of about 15 mins, whereas osteopath will typically allow 30-45 mins for your treatment. Chiropractors tend to work with your clothes on, whereas osteopaths will typically ask you to remove some clothing to work directly on your skin. Chiropractic treatments tend to be very focused on spinal manipulations, whereas osteopaths typically address peripheral joints, muscles and other soft tissues more extensively. Chiropractors frequently do "routine" X-rays of your spine before they start treating you and tend to use more high-tech equipment, whereas osteopaths largely rely on a highly developed sense of touch called palpation and will only refer you for x-rays and other scans if they feel it is in your best interest, keeping unnecessary radiation exposure to a minimum. Chiropractors may want to see you several times a week in the early stages of your treatment and usually sell large treatment packages for ongoing care. Osteopaths tend to space out treatments a little more and don't usually book more than 1 treatment weekly in early stages, quickly spacing them out. Osteopaths also recommend ongoing care but it is seldom sold in "packages". Lastly, a technical difference: chiropractors call themselves "Doctors" and osteopaths don't, although both receive an equivalent degree lasting 4-5 years and both are regulated professions.
The many similarities between the two professions are more numerous than their differences and it is difficult to choose between chiropractic and osteopathy based on their treatment philosophy alone because they are so similar, so you will have to decide which is right for you based on "delivery". Keep in mind that there are immense variation in the way each practitioner practices and this is true for both profession so it is worth taking time to speak to a prospective practitioner to find out more on how they work and decide if it is right for you. I have yet to meet someone who successfully mixed chiropractice and osteopathy as adjunct therapies but I would suggest that their similarities probably make them less compatible as a complementary therapy to each other.
Q. What is the difference between an Osteopath and a Physiotherapist
A. Although there are similarities between the two professions and both treat very much the same musculo-skeletal problems, one approach may work better for certain people than the other. In term of treatment, physiotherapy tends to be more specific to an area than osteopathic treatment. For example if you were having physio for a knee problem, they would mostly work in the area around the knee joint as well as giving you some knee exercises to carry out at home. However an osteopath would treat your body as a whole and would want to include treatments that would improve all structures affecting the knee, the knee itself and your posture as a whole (so they might want to treat your knee, hip, pelvis and upper back and give you advice and specific exercises on how to improve your posture to reduce the strain on your knee). Osteopaths may also give you exercises to directly rehabilitate your injury. Osteopaths train for 4-5 years whereas physiotherapists generally train for 3 years. Osteopaths are trained to diagnose whereas physiotherapists are often refered patients who already have a diagnosed, although this may not always be the case.
A physiotherapist might also use ultrasound or a trans-cutaneous electrical nerve simulator(TENS) machine to treat your problem area. Ultrasound work in a similar way to deep massage by generating movement and heat in the soft tissues targeted by the machine which releases tension in the area. TENS machines are thought to reduce the pain felt in an area by releasing tiny waves of electrical pulses that stimulates the nerves. However this method does not work for everybody. Some physiotherapists do specialist work, i.e.: Scoliosis S.O.S, stroke rehabilitation, etc. and have a very important place in our healthcare system. In conclusion, one profession is not superior to the other: physiotherapy or osteopathy may simply be better suited to a specific problem or a specific person and often, they can be combined successfully for maximal benefits.
Q. What is the difference between Western Medical Acupuncture and Traditional Chinese Acupuncture?
A. The only similarity is that both approaches use needles to achieve results. Traditional Chinese acupuncture is a healthcare system based on ancient principles dating nearly two thousand years and is based in the principle that illness and pain occur when the body’s qi, or vital energy, cannot flow freely. Treatment then use needles to restore the flow of qi along certain meridians paths.
Western medical acupuncture is the scientific take on traditional chinese acupuncture: needles are used to stimulate the nervous system and muscles in order to promote local healing, inactivate myofascial trigger points, reduce pain throughout the body and improve general well-being - but is not concerned with the beliefs of traditional Chinese acupuncture. Needles are simply used for their known effect on the body’s neuro-physiology.
Q. Do you treat people with private medical Insurance?
A. Many private health insurance policies provide cover for osteopathic treatment. It may be possible to claim for a course of treatment but you should check in advance with your insurance company before seeking osteopathic treatment, in order to confirm the available level of cover and whether you will need to have a referral from your GP or a specialist. Also check that the osteopath you want to see is registered with your insurance company.
Q. Can I see an Osteopath on the NHS?
A. Currently, access to osteopathy on the NHS is limited, but services are becoming more widespread as commissioning authorities recognise the benefits of providing osteopathy to patients. To find out if NHS treatment is available in your area, speak to your GP and/or contact your local primary care trust.
Q. Do I need a GP referral to see an osteopath?
A. Most patients 'self refer' to an osteopath for treatment. Although referral by a GP is not necessary, patients are encouraged to keep both their GP and osteopath fully informed, so that their medical records are current and complete and the patient receives the best possible care from both healthcare practitioners.
Q. I’ve been in an accident and need treatment. Do you see patients involved in such cases?
A. Yes, we do. It is important however, that you mention it to your osteopath on your first visit so we can ensure you the very best support during your case and the most cost effective route of payment
Q. Are you insured?
A. Yes. All our partners are qualified Osteopaths and are insured and registered with the General Osteopathic Council.
Note that our International partners are not required to be registered with the GOsC as this is a British organisation.
Q. What should I do if I have concerns about the osteopath or the treatment I have received?
A. If you have concerns about the competence or the professional conduct of your osteopath, the first step to take is to contact them or the clinic's principal directly to discuss why you have concerns or are not satisfied. Most complaints arise from inadequate communication so give your osteopath the chance to make things right with you. If you have been unable to resolve the issue satisfactorily with the osteopath or their employer, the General Osteopathic Council will advise on the next steps to take under a formal complaints procedure.
Q. What is your "Fair Terms" policy?
A. We believe that the treatment process should be fair both on the patient and on the practitioner providing the treatment. Consequently, we feel that "no shows" and late cancellations are disrespectful both to the practitioner and to people waiting for treatment. For this reason, we have adopted our "Fair Terms" policy as follow:
Appointments cancelled or re-scheduled within a 24 hours period will incur a charge up to the full amount.
Thank you for your understanding.
Q. Still have a question?
A. Contact us now and we'll answer it!